Frequently Asked Questions

General


We have a parking lot with 50 parking spots directly in front of the facility. A parking ticket costs €1.50 per visit, independent of the length of your visit at vabali spa Berlin.


Monday through Friday
2 Hour Card: 22,50 €
4 Hour Card: 30,50 €
Day Card: 39,50 €

on Weekends, during Berlin Christmas & Winter Holidays
& Vouchers
2 Hour Card: 24,50€
4 Hour Card: 33,50€
Day Card: 42,50€

11 x 2 Hour Card: 225€
11 x 4 Hour Card: 305€
11 x Day Card: 395€


The entry card includes your visit to the entire facility.


No.


No, massages and ceremonies can only be booked in combination with an entry card. If you want to enjoy one of our massages or ceremonies you have to buy at least a 2 hour pass. Of course the time of your massage will be credited .


Yes, we’re open 365 days a year. Please take note of our special opening hours for Christmas and New Years Eve in advance.
For 2017, the following opening hours apply:
24.12.2019: 09.00 AM – 04.00 PM
25./26.12.2019: 09.00 AM – midnight
31.12.2019: 09.00 AM – 04.00 PM
01.01.2020: 11.00 AM – midnight


We accept VISA and MasterCard or payment with German EC card.


Our restaurant offers many delicious dishes and snacks. Therefore we request you not to bring any food with you. Please see our sauna guidelines for more information.


Outside our saunas and pools, we kindly ask you to always wear a bathrobe.


Yes, there are outdoor areas reserved for smoking on the premises.


No. Out of consideration for other guests, cell phones have to be switched off and – like all other devices that have a built-in camera (tablets etc.) – have to be locked in the locker. Please see our sauna guidelines for more information.


Yes, children may visit us from the age of 7.
NOTICE: Dear parents, vabali spa Berlin is a place of rest and relaxation. Our furnishing and surroundings are not suitable for children. Please question, if your child will feel comfortable in our facility.

Gift certificates


Gift certificates can be purchased directly from our reception as well as easily ordered from home via our online store. You will receive your gift certificate documents as a printable PDF.


Simply click on the section “Prices & Vouchers”.


You will receive your certificate as PDF document within 5 minutes upon payment. Please also check your spam folder. If you do not receive an e-mail, please send us an e-mail at info@vabali.de or call us at 030 911 486 0.
For best possible display of your generated voucher, we recommend to use Adobe Reader.


If you do not receive your gift certificate within 5 minutes, please send us a mail at info@vabali.de or call us at 030 911 486 0


With payments via PayPal and Sofortüberweisung the gift certificate is immediately valid. For payment via bank transfer, the gift certificate will be immediately rendered void if banking details are incorrect or there are insufficient funds.


According to legal requirements, our gift certificates are valid for 3 years after purchase.


Due to organizational grounds, this is unfortunately not possible. If you are not sure which treatment to purchase, please consider buying a set value voucher. This way all options remain available!

Sauna


Yes. You can rent a sauna towel for €3.50 per day and a bathrobe for €5.50 per day or choose a package (1 bathrobe and 2 sauna towels for €10.00). The Day Spa Suite arragements already include rental packages. You can get slippers for €4,50. For hygienic reasons, they can only be purchased.


The sauna area should remain a peaceful place of relaxation and wellness. Therefore, there are certain rules which should be taken into consideration while enjoying the sauna area. Please read our sauna guidelines.


No, every lounge chair should be available for all of our guests at all times. Therefore, we request you not to reserve your chair with towels or bags when you leave and to take all of your belongings with you instead. They may be stored away in one of our many shelves. We ask four your understanding that our sauna staff is advised to clear all lounge chairs that are being reserved.


Bathing suits are not permitted in the sauna area, but you are more than welcome to wear your bath robes and towels.


No, both the pool and the saunas are only accessible unclothed.


Infusion ceremonies in our saunas are offered at least every hour if not every half hour. Please refer to our ceremony schedule and our daily updated notification boards by the inside pool and in our sauna garden.


Yes. Two cabins with the most state-of-the-art Ergoline equipment are available for use in the ground floor of the sauna.

Wellness


To make an appointment you can either call us 030 911 486 170, write an e-mail massage@vabali.de or use our online tool.


Our capacities are often quickly booked up, so short notice bookings can be difficult to accommodate. We recommend booking your appointment as far in advance as possible. Because of the high interest in our Day Spa Suite packages, we recommend booking at least three weeks in advance.


Many unforeseen circumstances can occur which can result in your missing or being late to an appointment. We kindly ask you to notify us of any changes to your reservation as soon as possible. Our cancellation policy requires at least eight hours notice before the booked treatment. When you are late to an appointment, the overall length of the booking will be shortened.


As you like. Massages are free to be enjoyed with or without clothing.


Our qualified staff is trained to maintain the intimacy of our guests, which means that intimate body regions remain covered with a towel at all times during massages.


Fresh towels are available and ready for you to use. No need to organize your own towel, just enjoy!


Yes. Please let us know your preference upon reservation.


Expectant mothers have special needs and not all our massage treatments are suitable for them for health reasons. Therefore we recommend our customised Massage For Expectant Mothers which is designed specially for their needs.

We wish you a relaxing and rejuvenating stay at vabali spa Berlin.

vabali Logo

Liebe Gäste,

aufgrund der aktuellen Situation um COVID-19 und der damit verbundenen behördlichen Anordnung vom 14. März 2020 des Landes Berlin sind wir voraussichtlich bis zum 19. April 2020 geschlossen. Wir hätten Sie hierüber gerne früher informiert und möchten uns für etwaige Umstände entschuldigen.

Auch für uns steht die Gesundheit unserer Gäste und Mitarbeiter an oberster Stelle, weshalb wir der Anordnung natürlich umgehend nachgekommen sind. Wann wir unser Haus wieder für Sie öffnen werden, erfahren Sie über unsere Homepage und in den sozialen Medien oder über unseren E-Mail Newsletter.

Natürlich werden wir uns auch in dieser Phase um Ihre Fragen kümmern. Sie können uns via Mail: info@vabali.de auch weiterhin erreichen. Darüber hinaus ist unser Social Media Team täglich von Montag bis Freitag von 08.00 - 18.00 Uhr über Facebook für Sie erreichbar. Natürlich steht Ihnen unser Onlineshop für Gutscheine auch weiterhin uneingeschränkt zur Verfügung.

Wir freuen uns jetzt schon auf das Wiedersehen mit Ihnen, bleiben Sie gesund!

Viele Grüße, Ihr vabali spa Berlin

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